03-08-2012 02:36 PM - edited 03-08-2012 02:38 PM
I am unable to download the update as reported by My TomTom. When I click on the Start Download button it changes color but nothing happens.
I have check for many solutions and have used IE, FireFox, Chrome and Safari. They all respond in the same manner.
03-08-2012 02:49 PM
Try doing a drum reset on the unit by holding the power button about 15 seconds till you hear the drum sound. Also clear the cache in the desktop's MyTomTom settings and save. Use the cable that came with the device. Use a usb port on the back of the computer.
03-08-2012 03:31 PM
Tried different USB ports on two different computers
MyTomTom version is 126.96.36.1990
I turned off AVG and Windows Firewall
Settings, Connections, Web connector port tests, 80 gives me an X and 443 gives me an X, however, I tried the microsoft test urls for port 80 and 443 and the pages displayed properly
Any more thoughts?
03-08-2012 03:45 PM
Try changing the port setting to 4001 in the desktop icon's settings...
04-08-2012 02:37 PM
OK guys, what gives?
I have tried four computers (1 PC desktop, 2 PC Laptops and 1 MAC Laptop) two different networks at different locations and CANNOT get the update to download!!!
I installed the appropriate MyTomTom software on each computer, logged in, selected the update but when I click on the Start Download button nothing happens! The button does show that it is a link and will change color from black to grey but that is it. Nothing ever downloads!
I have tried different ports but it makes no difference.
Why why why does this have to be so difficult?
Is there another way to get this download?
Still looking for answers.
04-08-2012 03:18 PM
Had the same problem. My solution was to try different usb-cable untill i found one that worked (My mobil cable in my case(HTC)) Even the cable provided in the box did'nt work...
04-08-2012 04:07 PM
Yes, a Micro usb, but that is not unike for TT devices. As I said, I use my usb-cable from my HTC cellphone. Standard usb in one end, and m-usb in the other end.