GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[via_live]

do you mean to clear the cache twice - once before switching on and once after switching on the navigator?

[Lupus1 Elite Voyager]

Hi,

clearing the cache before connecting the device should be enough. Especially if you've set the application to download data without the need of having the device connected. Connecting the device to the computer shouldn't add anything to the cache.

Regards

Lars.

[ghost_rider]

i would clear it both times..with the way the websight is working ..it would not hurt !!..lol.

[via_live]

i tried both ways - no luck - is there any way to do a hard reset?

[ghost_rider]

if you can get into the menu ?..there is an icon that reads factory reset at lest on the via's...here is a link that may help if your not sure what and where ?. http://us.support.tomtom.com/app/answers/detail/a_id/7488/kw/hard%20rest

[via_live]

i cant get into the menu. The navigator keeps showing the no maps found message. is there another way to hard reset - since the soft reset would not work either.

[ghost_rider]

i'm sure you have tried this..but..hey..at this point..i would try it again !..look at this page...and see if you followed it right ?. http://us.support.tomtom.com/app/answers/detail/a_id/13843/kw/no%20maps%20found%20for%20via

[mleskau]

Hi. I have the same problem. I was on my way in the car and a destination set. I stopped at a petrol station and switched my TT via off. When I started it up again, the message NO MAPS FOUND was there. I connected to myTT and it sayed that my map is up to date. I still get NO MAPS FOUND. EVEN RESETTING DOES NOT HELP. What now???? Did anybody found a cure for this????. I would apprechiate it

[dhn]

Try a drum reset on the unit by holding the power button about 15 seconds till you hear the drum sounds unless your unit has a dedicated reset hole.

[mleskau]

I have done all that. When I log into My TT there I can see the map installed and the version, and that all my maps are up to date, but the unit still states NO MAPS found. I am speechless. I tried all, but with no result. I realy do not know what else to do. This happened on the road. The unit was working fine untill I switched it off. 5 minutes later, as I wanted to switch it on, there was the NO MAPS FOUND. I reset and tried everything, the maps can not just vanish???