04-01-2012 12:17 AM
Please can you help with this issue.
I have a Via Live series navigator and it started giving me the "No maps found!" error message. I tried re-installing MyTomTom and also purchased the Map Update Service for new maps for the next 12 months.
Yet this is not resolved.
Please can you advise?
Thanks in advance!!
04-01-2012 12:27 AM
I have the same problem with a Via 1435TM. I din't it occured during the last map update. When I got back to the MyTomTom web site, I got a red bos saying that I had not enough space but since the Via has no way of browsing its content, I can't see the problem.
04-01-2012 12:50 AM
hi bkqc, try doing a reset on your 1435tm..hold the power button down for about 10 or 15 sec's..when you hear a drum roll..release the power button..this is suppose to reset the gps back to factory settings.
04-01-2012 12:55 AM
I tried resetting that way but it would not work.
Strangely, when you go on to the "Manage Content" section after connecting the device, it recognises the maps and the version and says that it is stored on the device, but the device still displays "No maps found!"
This is a very strange and recurring issue on this forum - unfortunately does not have a solution yet. I happened to spend more money to get the map update service as well but is of no use as the device would just not recognise any maps.
04-01-2012 01:02 AM
try clicking on the check for new maps..or what ever it's called ?....there is also a hard reset..which i do not know how that goes ?. if i'm understanding you right ...your mytomtom is telling you your current map version...but you have no maps installed on your gps ...right ?..then this tells me your gps has lost it's maps some how ??. do the check for new updates from your '' mytomtom ''..see if you can down load new map updates ??..and clear your cache from your mytomtom before you plug your gps in..and turn it on !.
04-01-2012 01:05 AM
as there are a few problems known when working with the myTT application I'll post the solutions to those problems below. Usually you'll need only one or two of the solutions below so you may try them one by one as well so you know which solved the problem or just at the same time.
04-01-2012 01:18 AM
yep..seen it..ignore it !!..lol..click the check for updates anyway !..i had the same thing happen to my updates..lol. clear your cache..connect your gps when it tells you too...then power it on..then click on the check for updates..see what you get ?.
04-01-2012 01:38 AM
Still gives the same msg - not sure what u meant - I cleared the cache and then connected the device again - the device switched on with the same "No maps found!" msg and after clicking the check for new items, the msg displayed was still the same.