Elite Voyager
Elite Voyager
dhn
Posts: 7,053
Registered: ‎01-03-2011

Re: No Live Services after update to 11.036

Try a factory reset...........

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Apprentice Explorer
guycollier
Posts: 16
Registered: ‎04-04-2012
Location: United Kingdom;

Re: No Live Services after update to 11.036

Done - didn't help....
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Master Explorer
Neuschnee
Posts: 5
Registered: ‎04-04-2012
Location: Germany;

Re: No Live Services after update to 11.036

Did not help. I have GPS but Network says not connected.
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Apprentice Explorer
guycollier
Posts: 16
Registered: ‎04-04-2012
Location: United Kingdom;

Re: No Live Services after update to 11.036

I'm on the phone to TomTom now and they're a bit flummoxed. I'm not even able to get to the screen to enter my email address etc. This lack of connection is obviously the issue with all of this.
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Novice Explorer
denzouk
Posts: 6
Registered: ‎04-04-2012
Location: United Kingdom;

Re: No Live Services after update to 11.036

I've got good GPS reception and the map's working fine. Not prepared to do a factory reset as this normally screws up things worse than they were before. TomTom hasn't tested sufficiently their leap year fix - it's obviously a rushed job. Let's hope that there is a simple solution to this as, currently, I'm paying for a service that I'm not receiving!

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Apprentice Explorer
guycollier
Posts: 16
Registered: ‎04-04-2012
Location: United Kingdom;

Re: No Live Services after update to 11.036

They weren't able to resolve over the phone, so it's been escalated.

In order I've tried:

Soft reset
Factory reset

Neither worked.

I have good GPS signal, but no network connection, so no Live etc...
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Elite Voyager
Elite Voyager
dhn
Posts: 7,053
Registered: ‎01-03-2011

Re: No Live Services after update to 11.036

Out of curiosity, even though you don't have network connections, if you try for weather near you, does it retrieve anything? How about Google local search?

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Apprentice Explorer
guycollier
Posts: 16
Registered: ‎04-04-2012
Location: United Kingdom;

Re: No Live Services after update to 11.036

No - we tried Google, Weather, Twitter, Expedia, TripAdvisor......all just sit there saying 'TomTom Services, One moment please....'

I left it doing that for 25 minutes and still nothing.

Maps work fine, GPS works fine. Just no services.
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Novice Explorer
KlinkPC
Posts: 10
Registered: ‎04-04-2012
Location: Australia;

Re: No Live Services after update to 11.036

All I get is Error 148 "Can't connect to live services please try again later" GPS Satellites are good. All details in Connections/Network  for the SIM card are there and appear OK.

Go Live 820
Navigator 11.037
Australia Map v885
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Elite Voyager
Elite Voyager
dhn
Posts: 7,053
Registered: ‎01-03-2011

Re: No Live Services after update to 11.036

What TomTom models do you people have please (those getting a GPS fix but Live Services have been killed)

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