GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[Neuschnee]

Dear Tomtom, Firmware 11.035 apparently switched of the GPS reception for my Tomtom Go 1000. The FW 11.036 which was released to fix this problem turned of the live services. Would you be so kind to turn them (by a new FW) on again? And please please test your device-software before you release it! I mean those problems are so obvious that I wonder how such a firmware ever had been tested... Thanks in advance...

[RossH]

Also have the same problem following update to 11.036. Tried full reset with no success. No bars showing on network screen although unit is seeing SIM.
Not happy!

[KlinkPC]

I am in Perth, W.A. I updated 24 hours ago to 11.036 - prior to that, live services worked until it dropped out yesterday evening. Now that I have updated I get Error 148 (if I'm lucky) All said, not very good response when you are looking at a subscription service.

[japhi]

Here the same, no live services after update to 11.036 (TomTom 820)

I think i'm going back to my good old 910.

In the future, NO TomTom anymore, the 820 is my last one!

[Zsolt Elite Voyager]

@all: Did you try it outdoors with a GPS lock as well? After a software update, you have to do a drum roll reset. After the reset you have to wait sometimes quiet a while to get a GPS lock. And then your device should be able to connect to the mobile provider's network. It is for the first time only, after each update.

[KlinkPC]

My 820 was working for some hours today after updating to 11.036 but this evening I am getting Error 148 and "unable to establish a wireless connection"

[Ditte]

---

Zsolt wrote:
@all: Did you try it outdoors with a GPS lock as well? After a software update, you have to do a drum roll reset. After the reset you have to wait sometimes quiet a while to get a GPS lock. And then your device should be able to connect to the mobile provider's network. It is for the first time only, after each update.

---

Zsolt is right. You will need a GPS fix before LIVE services become active.

Let me know if it still doesn't work.

All the best,

-Ditte

[guycollier]

I've got the same thing on my 1000.

Updated to 11.036 and followed the reset options. 

GPS signal is found and no Live Serviced connection. When I look at Connections it simply says 'Not Connected'.

[denzouk]

I did the drumroll reset whilst standing outside, I  still can't receive any of the 'Live' services.  When I try to review my TomTom Live services, the screen just reads .."one moment please"....  How about another download to fix this bug?

[guycollier]

Exactly what I'm seeing as well.....it just won't connect to the live services.