Novice Explorer
JoanTeixi
Posts: 3
Registered: ‎22-01-2012
Location: Spain;

Re: No GPS signal

Hey. Today I had the same problem: There is no GPS signal.
I've gone to Spain and Andorra.
Luckily my knowledge the way.
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Apprentice Traveler
Coaxial
Posts: 2
Registered: ‎31-03-2012
Location: Belgium;

Re: No GPS signal

Same problem here in belgium since more than 8 hours. You drive 130km, you stop to eat and when you want to restart no more signal... At this point you just praise signalisation...

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Apprentice Explorer
hunguyen027
Posts: 2
Registered: ‎31-03-2012
Location: Canada;

Re: No GPS signal

Reset the unit by holding power button for approx. 20s appears to work fine for me.

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Zsolt
Posts: 12,481
Kudos: 1,392
Solutions: 378
Registered: ‎16-10-2011
Location: United Kingdom;

Re: No GPS signal

@all with the problem: Can you please edit the posts with your actual software version and model, to see if there is anything in common?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Zsolt
Posts: 12,481
Kudos: 1,392
Solutions: 378
Registered: ‎16-10-2011
Location: United Kingdom;

Re: No GPS signal

OK. Just tested mine, GO820, v11.035. Switched on, seen 7 satellites within a minute, but couldn't get satellite lock. Switched off, done a soft reset, switched back on, seen 6 satellites within a minute and could get lock on 4, and 90% signal strength.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Legendary Explorer
jcsshane
Posts: 11
Registered: ‎31-03-2012
Location: US;

Re: No GPS signal

Same here ~ VIA 1505TM ~ V11.035

 

The Reboot I originally posted works about half the time - And I know this may sound goffy - Seems to work better off battery power as opposed to either computer or Auto charge

 

Go figure - jc

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Neophyte Traveler
applejax
Posts: 3
Registered: ‎01-04-2012
Location: US;

Re: No GPS signal

I live in southern California and I have not been able to getr a GPS sigal for days.  Tried both a soft re-boot and a system reset several times but  still no GPS.

 

app 11.035.890538.74

gps 2.16.201 88313, boot 642776

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Zsolt
Posts: 12,481
Kudos: 1,392
Solutions: 378
Registered: ‎16-10-2011
Location: United Kingdom;

Re: No GPS signal

So far the 11.035 is the common point, however for some the soft reset helps, for others not.

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Device: GO 820 Top Gear Edition; App: 12.065
Update tips in general (link)
HOW TO CONTACT TOMTOM'S CUSTOMER SERVICES (link)
TOMTOM'S CUSTOMER SERVICES NUMBERS (thx Niall) (link)
How to soft reset your device (link)
TomTom Launch Event 2013...it will blow your mind... (YouTube link)




I am NOT a TomTom employee, just a user like others.
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Novice Explorer
redwing9916
Posts: 8
Registered: ‎01-04-2012
Location: US;

Re: No GPS signal

yeah i lost my gps signal this morning in new york/new jersey.  it's a good thing i have a spare garmin gps in my car which was able to acquire gps signal. i tried hard reset, reset factoring setting but all to no avail. what's going on. today was inclement weather so perhaps the thick clouds was affecting gps signal. but how come my garmin was able to lock on.

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New Traveler
C-Sue
Posts: 1
Registered: ‎01-04-2012
Location: US;

Re: No GPS signal

I too am getting no GPS signal on my TomTom device- which I have had for less than a month.  I was driving today in the Atlanta metro area- I have GPS on my cell phone and it was working just fine- so I don't think it's the satellites either or all of the other devices out there wouldn't work either.

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