23-04-2012 09:22 PM
Once I updated the software (Not Maps, just OS update) all I needed to do was hard reset my device (hold button down until you hear the tom tom drum roll) and then after that only turn on, and off. Mine takes about 2 to 5 minutes to find sattelites once its been off for a few day's, but always finds them without a hard reset. I have been testing it every few day's and its never failed yet.
23-04-2012 10:37 PM
25-04-2012 12:26 AM
26-04-2012 05:17 PM
The GPS signal was lost in London today & I had a 3 hour journey home, during which time it didn't get a valid GPS signal.
I've just downloaded the update & still nothing . . . PLEASE HELP!
My device is the TT Go Live 1000
29-04-2012 01:06 PM
Yeh you would kind of think that a device that uses a GPS signal as it's main function would actually allow a valid signal as the most basic of it's operating functions.
I too have tried updates and still finding the same problem.....Why in gods name wouldn't any form of patch be an automatic download upon updating your software?????
29-04-2012 04:01 PM
Remarks like' get over it' seem to indicate that someone thinks this is a big fuss about nothing!
I'm lucky in that I found out about the problem while at home and being retired the device isn't part of earning a crust.
Something tells me that TomTom are doomed as a company 'cos when customers need to change their GPS they will remember the appaling way TomTom have treated them. I certainly will not forget and regret the day I chose this device.
Has there ever been an apology from TomTom? I'd be interested to know becasue despite my research I have seen no such thing.
30-04-2012 04:27 PM
Received this email couple of weeks ago from tomtom (UK) but have not heard from them since.
Sincere apologies for the delay in response.
After investigation your case I would like to inform that once the No GPS issue has been completely resolved we will contact all affected customers and compensate them.
Many apologies for the inconvenience caused to you in this regard.
If you have any further questions or comments, please feel free to contact us via email or call us at 0845 161 0009 Monday through Friday, 9:00 AM to 5:30 PM UK Time.
Thank you for your patience and understanding.