GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[h0096585]

Once I updated the software (Not Maps, just OS update) all I needed to do was hard reset my device (hold button down until you hear the tom tom drum roll) and then after that only turn on, and off.  Mine takes about 2 to 5 minutes to find sattelites once its been off for a few day's, but always finds them without a hard reset. I have been testing it every few day's and its never failed yet.

[tina30]

Thanks for relpy hope mine gets back to normal soon.  The retailer doesnt want to know an tom tom doesnt have a uk address.. grrr

[Cidermonkey]

Hi Tina 30 Mine did not get back to normal at all - had a Via 180. Did all updates, got drum roll, reset, took it and left it outside several times still unable to get a signal (although in a good area). Contacted TomTom NZ with no joy just the automated robot and they WILL NOT return calls. Drove into town - still with no signal disconnected unit and threw it off the Auckland Harbour Bridge. The unit is no more. I bought a Garmin and it works fine - 1st time every time and guess what - their customer services here are staffed by humans who are willing to talk to you. They also said that there was a known issue with some Tom Tom's - the Via 180 was one of them! Never again will I entertain a Tom Tom!

[tina30]

Omg really .. Mines working but not as it was .. I jus dont know who to contact .. Mite try retailer again if not trading standards. They cant expect people to accept this grrr . Thankgod for your garmin lol

[5thduke]

i hope no pilot whales find it.mass beaching of biblical propotions.

[KimG]

The GPS signal was lost in London today & I had a 3 hour journey home, during which time it didn't get a valid GPS signal.
I've just downloaded the update & still nothing . . . PLEASE HELP!

My device is the TT Go Live 1000

[leedejong]

Yeh you would kind of think that a device that uses a GPS signal as it's main function would actually allow a valid signal as the most basic of it's operating functions.

I too have tried updates and still finding the same problem.....Why in gods name wouldn't any form of patch be an automatic download upon updating your software?????

[Enfrance]

Remarks like' get over it' seem to indicate that someone thinks this is a big fuss about nothing!

I'm lucky in that I found out about the problem while at home and being retired the device isn't part of earning a crust.

Something tells me that TomTom are doomed as a company 'cos when customers need to change their GPS they will remember the appaling way TomTom have treated them. I certainly will not forget and regret the day I chose this device.

Has there ever been an apology from TomTom? I'd be interested to know becasue despite my research I have seen no such thing.

[LENTE42]

Hallo everybody,

Just ONE solution.

Return your TOMTOM to TOMTOM and they'll fix it.

I did it and eveything is OK now.

[NoGPS]

Received this email couple of weeks ago from tomtom (UK) but have not heard from them since.

Sincere apologies for the delay in response.

After investigation your case I would like to inform that once the No GPS issue has been completely resolved we will contact all affected customers and compensate them.

Many apologies for the inconvenience caused to you in this regard.

If you have any further questions or comments, please feel free to contact us via email or call us at 0845 161 0009 Monday through Friday, 9:00 AM to 5:30 PM UK Time.

Thank you for your patience and understanding.