02-06-2011 01:20 AM
i am sorry but i cant help you i purchased same Go 1000 and that was definitely my last tom tom device.
the Price is TomTom High End the Support and Software is lower than lowest end since 7 Month Users can wait for mapshare or other software and goody's that every 50 euro TomTom device have.
Hey TomTom did you know that you lost your older customers ? since many years i use TomTom but with getting one of the HighEnd Devices of your Production i don't get more for my money i get massive problems with that **bleep** that you call MyTomTomSA it hangs Updates are slower than isdn or modem connections that i use 20 years before.
Like now i get a update from this wonderful piece of software since one hour i have status 12 % and no data is transfered from your servers i must kill now TomTomSA and pray 10 times restart the **bleep** App and maybe i get than my update.
If i can get some of your Managers that have make that Product near enough to me i put the Go 1000 in small pieces and they must eat it.
This Product cams with no Software or Goody's no way to get Tracking data or put community goody's on the device, no real Mapshare no own settings what mapshare i will use every 50 euro device from your products can a lot more than this device so what i have get ? I will told it to you,
i get problems with device slow or stopping updates no mapshare but a glass front , wow i am very happy about that.
on the Procucts Box is nothing to read about the things that a go 1000 owner not get but there will be written that this device have mapshare support and good software for many Operating system, where is it ? Oh i forget the software is in development since 7 month i am very sorry that i not understanding that the development of the software is done after the product was long time on market.
02-06-2011 04:01 AM
I'm an insolvency practitioner with a large accounting firm. Perhaps I should email them my business cards...looks like their lack of service may generate a need for my service
02-06-2011 08:16 AM
I contacted customer support about a week ago, and after sending the info they asked for they put it to research. My device is now going of for repair - not sure how long that will take, but as it is useless at the moment I wont miss it. Lets hope the repair works and they discover the source of the problem
02-06-2011 10:32 AM
Just make sure that you do not send your USB charging cable to TomTom with the device.
I was asked to send my along with the device.
However, they send me a new device back without the USB cable.
The device has 6+ months old maps and old SW.
I called support and was told that I was not supposed to send the cable.
However, it is noted in the issue I opened that the cable was requested.
They said they would send the cable back to me.
They said so 4 days ago. They have not shipped anything yet.
I contacted support and was told that it would take 20 days.
Great service I have to say.
02-06-2011 12:18 PM
Same problems here,
my Tom Tom Go Live 1005 works only with car power
Battery doesn't charge at all (even if orange led is on)
Can't connect to live services.
Default settings every boot.
It seems that battery is completely dead.
Bought on november 2010, I was happy whit it until this problem.
Next week I'll go to reseller for repair or substitution with a new one
10-06-2011 06:28 AM
YAY i'm rid of the Go Live 1000 !!!!!!!!!!
6 months owning one, approx 1 month of it working (mostly), 2 months of which it was being assessed by tomtom.
what a piece of junk it was !!!!
10-06-2011 08:36 AM
I have been in contact with customer support - who have been very helpful. My device was sent off for repair/replacement and has been replaced. I am now having problems with the new device not connecting to the live services, but at least I can use it while the problem is resolved as it doesn't re-boot every 5 minutes.
10-06-2011 10:18 AM
I'm having the same problems.
Totally agree with you all - - the only thing "high end" about the product, is the price!
Unless this gets fixed very quickly - this will be my last Tomtom product.
Contacting Tomtom CS.