GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[Stefan Elite Voyager]

Good evening

Do you have the latest updates installed on the device?

If not already done, download and install the myTomTom Support Application from the following website: http://www.tomtom.com/getstarted

Connect the device to the computer, install all updates available. Always install the latest navigator version before installing other updates.

The latest navigator version fixes a leap year bug in the third party chip which prevented the device from receiving satellite signals.

[dave1405]

thanks for your reply, i have downloaded the latest updated but no joy and have updated maps and still not working. this is the second unit from agus stores that hasnt worked, they will be getting this one back as well.

cheers Dave

[Stefan Elite Voyager]

Your welcome

Try to perform a full reboot (no settings lost):

• Press and hold the power button for about 15 seconds untill a drum roll sound is being played;
• Wait untill the navigation screen is displayed;

* Best performed when standing in a open area to get a faster lock on the satellites.

If this doesn't solve the issue, a factory reset may be necessary (all settings have to be re-configured):

• Go to the menu screen;
• Tap on the button 'settings';
• Tap once or twice on the left arrow;
• Tap on 'Reset to factory settings';

Happy Easter

[dave1405]

thanks again, will give it a go.

Happy Easter to you to

Dave