14-04-2012 11:22 PM
thanks Lars for all the info but it was line 2 that was the key to my problem. I was unable to download my free map update for my tomtom 820. MyTomTom did not prompt me to sign in and my 'check for new items' was always empty.
But I remembered from last year that IE9 gave me a small problem with emails and compatibility view was the answer. More info can be found at http://windows.microsoft.com/en-US/internet-explor
But to fix my problem (I am a windows 7 / IE9 user) I had to -
go to TOOLS
select option PF12 developer tools
select Browser Mode 'internet explorer compatibility view'
MyTomTom then prompted me to signin. Problem resolved.
15-04-2012 12:24 AM
There are issues with M$ Internet Explorer 9. You may need to use this in the compatibility mode to stand a chance of it working. This is due to Microsoft being cavalier with agreed Internet standards for web browsers.
In no particular order of preference you could try, FireFox, Chrome or Opera as these are standards compliant you will have more success.
You may have to empty the Cache to prompt a reload. If like me you had to download 6.25GB of map data etc then you can save these files to a clean directory and later copy them back to the cache. This worked for me but it is not an approved suggestion.
TT now sets up a TCP/IP link on the USB connection to connect to the Nav unit. In windows this can be a bit picky so ensure no other USB devices are running and for good measure cease all other programs while you are connect to the TT unit.
Hope that helps
09-07-2012 01:13 PM
please open your browsers preferences menu. Usually you'll find it under Extras or Tools. Then go to the overall preferences and set the start page of the browser to one you'd like to have.
Afterwards please access your MyTT support application's preferences menu and disable auto-start.
In this picture I've only written it wrong. If you unmark the option shown in the picture the MyTomTom application won't start automatically at computer startup any more.