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Apprentice Traveler
sunflower
Posts: 2
Registered: ‎30-04-2011
Location: Australia

Greyed out 'address button' and 'my location' button

I require assistance with my tom tom  go 1000. When i hit the navigate to button  sometimes the the "address"(25%of the time) button is greyed out and i can not enter an address. "My location" button is always greyed out making it unusable to find my current location. this is my second go 1000 as my first one was bricked  and they both had the same problem. I have gone through the forums and not seen anything relating to this error. Any asstance would be much appreciated.

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Elite Voyager
Elite Voyager
dhn
Posts: 7,531
Registered: ‎01-03-2011

Re: Greyed out 'address button' and 'my location' button

Do you have a gps signal when that is happening? Without the signal, the unit doesn't know where you are.

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Apprentice Traveler
sunflower
Posts: 2
Registered: ‎30-04-2011
Location: Australia

Re: Greyed out 'address button' and 'my location' button

Yes i have a gps signal 

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Apprentice Traveler
thuybton
Posts: 2
Registered: ‎01-07-2011
Location: Belgium

Re: Greyed out 'address button' and 'my location' button

I have exactly the same problem. Most of the time, I think that when the device is fully loaded I don't have it (empiric, no scientific evidence). So in general, I have to wait for about 15 minutes before having the opportunity to enter an address...

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Novice Explorer
Sunflower74
Posts: 6
Registered: ‎25-01-2012
Location: Australia

Re: Greyed out 'address button' and 'my location' button

I have begun experiencing this problem also. It is very frustrating considering I am currently traveling around countries that I do not know. I need the address button to be able to navigate to our accommodation or tourist spots. I hope some one from Tom tom is reading this and will be able to rectify shortly. At this point in time I am not ready to recommend my device to others. Please fix.

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Legendary Explorer
Average
Posts: 30
Registered: ‎18-05-2012
Location: Norway

Re: Greyed out 'address button' and 'my location' button

Hi!

 

Are you sure that previous route is fully complete? I often lack a few meters, and have to press on the screen of my unit and choose "delete route"

Windows 7 64 bit
Firefox 14

Tomtom Go Live 825

SD Card



Lives in Norway > Rogaland > Sandnes
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Novice Explorer
Sunflower74
Posts: 6
Registered: ‎25-01-2012
Location: Australia

Re: Greyed out 'address button' and 'my location' button

I wish it was that easy. I aways clear the previous route before starting again. Yesterday I started the GPS and was able to click on navigate to an address button. As I wa entering the the city I realised I had spelt it wrong so returned to the navigate page only to then have the address part greyed out. FRUSTRATING! How can this be when it was woeking just 10 seconds before?

 

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Neophyte Traveler
blurunning
Posts: 3
Registered: ‎06-07-2012
Location: Germany

Re: Greyed out 'address button' and 'my location' button

I have exactly the same issue with tomtom go live 1005 that I have just purchased. Any solution to this issue? Antonio

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Elite Voyager
Elite Voyager
dhn
Posts: 7,531
Registered: ‎01-03-2011

Re: Greyed out 'address button' and 'my location' button

Try resetting the unit by holding the power button about 15 seconds till you hear the drum sounds.

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....Please ask questions in the forums here, not by Private Messaging (PM)
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Neophyte Traveler
blurunning
Posts: 3
Registered: ‎06-07-2012
Location: Germany

Re: Greyed out 'address button' and 'my location' button

thanks - tried a few times but that did not make any difference :smileysad:

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