Novice Explorer
DaveyW
Posts: 10
Registered: ‎14-02-2012
Location: New Zealand;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

I have reported a similar problem with my LG Arena phone, it disconnects approx. every 15 minutes and then reconnects.

 

http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/Connecting-Bluetooth-to-VIA-1535/td-p/1...

 

 

I  have also tried soft reset, delete and re-pair. No luck.

 

I believe the latest update has some problems with Bluetooth.

 

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Apprentice Explorer
retiredprof
Posts: 16
Registered: ‎15-02-2012
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

Do you think it is a TomTom or a phone update that is the problem?  If TomTom, what is your latest update?  Mine is 11.030.

 

 

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laz45
Posts: 828
Kudos: 349
Registered: ‎10-09-2011

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

You mentioned that this started to happen recently....Some have reported certain issues

or bugs after the update....Is that the time frame that your issue started retired prof? OR was it evident prior to the release?

 

 

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Go Live 1535M
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MyTomTom v3.1.0.530
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Novice Explorer
DaveyW
Posts: 10
Registered: ‎14-02-2012
Location: New Zealand;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook


retiredprof wrote:

Do you think it is a TomTom or a phone update that is the problem?  If TomTom, what is your latest update?  Mine is 11.030.

 

 



I'm pretty sure its the TomTom, as it all worked perfectly until I performed an update last weekend.

 

My version is 11.030.850259.74

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Apprentice Explorer
retiredprof
Posts: 16
Registered: ‎15-02-2012
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

I have received correspondence from another person who is having the same problem with a different phone and reports that it began with a recent update.  I checked the date of my last update, which was more recent than I had thought, and decided that may be myh problem as well.  So, the question is:  Is it possible to roll the TomTom back to an earlier version of the software, and if so, how does one go about doing that?

 

Your thoughts?

 

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Renowned Trailblazer
Renowned Trailblazer
big
Posts: 113
Registered: ‎08-06-2011
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook


retiredprof wrote:

 Is it possible to roll the TomTom back to an earlier version of the software ...

 



No, it is not possible.

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Apprentice Explorer
retiredprof
Posts: 16
Registered: ‎15-02-2012
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

Thanks for the information.  I have sent the following message to one of the more experienced people with whom I have corresponded on this problem and asked for his thoughts.

 

"I have received correspondence from another person who is having the same problem with a different phone and reports that it began with a recent update.  I checked the date of my last update, which was more recent than I had thought, and decided that may be myh problem as well.  So, the question is:  Is it possible to roll the TomTom back to an earlier version of the software, and if so, how does one go about doing that?"

 

I'll let you know when I get a response.  This may be a solution.  Fingers crossed.

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Apprentice Explorer
retiredprof
Posts: 16
Registered: ‎15-02-2012
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

Just got the response, which was:  "No, it is not possible."

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Apprentice Explorer
retiredprof
Posts: 16
Registered: ‎15-02-2012
Location: US;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

Well, I guess the only thing to do at this point is to hope for another update which will correct the problem.  However, I suppose the problem needs to be reported to the development team at TomTom in hope that they will begin to work on a fix. Do you know who to contact.  Perhaps there is a link on MyTomTom for that.  I'll check in the morning.

 

Thanks again for your efforts on my behalf.

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Novice Explorer
DaveyW
Posts: 10
Registered: ‎14-02-2012
Location: New Zealand;

Re: Go Live 2535M loses bluetooth connection to cell phone when retrieving phonebook

Did an update last night, when I drove to work this morning the bluetooth connection was fine, didn't drop out once. :smileyhappy:

So I think this has been fixed in the most recent update. App version now reads 11.031.860447.74

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