18-11-2011 10:49 AM
Well it seems its my turn for doom and gloom.
My battery wont work in my unit without external power for more than a few seconds.
I emailed customer services and got a reply logging the call for repair with the wrong serial number and model number!
I mailed back and got no reply from Andrea who logged it so i called and got Michelle from a uk support phone number.
She made me feel like an idiot telling me to try stuff which i know wont help.She didnt admit this is a known issue and told me i was doing something wrong with having the 'power off after external power goes' checked.
I told her my power in the car is wired to the ignition and when i park up i want it to power down and not stay lit up for thief's to easily spot.
She then told me the car doesnt charge enough at a high rate and charge it overnight at home!
None of that helps and just winds me up.
I told her i have had all the rebooting problems after updates and other errors which i have soldiered through and the product wasnt fit for market and we shouldnt be 'Beta testers' for them!
Anyway the best bit is because my friend visiting from abroad bought it as a gift and i dont have the receipt i will have to pay £90 to get it repaired.
I explained that i broke the shrink wrap seal and opened and registered it in late April 2011 but they seem to be of the mind that i could of been using it without registering it before and therefore 'could be' out of warranty!!
I didnt even know you could use it without registering it /downloading updates.I told her they can see when the Sim first talked to the network etc but she said thats not proof of first use.
So its throw £90 at a repair or use it as it is. Annoying thing is i bought the map update service as i did on my last units as well as accessories in the TomTom shop just to get crap customer service.
Ive had TT products since the 1990's and this is the first product and occation i have contacted customer services.
Wont use TT again.
20-11-2011 01:02 PM
Paul, is the replacement gps working okay? I think I'm going to have to go this route, it's ridiculous.
21-11-2011 01:50 PM
Yeah mine too. It worked for a couple of months. I guess time will tell; I just don't want to go through the hassle of a replacement and then have THAT not work, either. I don't know if the problem is a "bad batch" or just something they need to fix. They should recall them and let us get a refund or credit or something.
21-11-2011 03:11 PM
As mentioned by Andy - same problem + the HD traffic not working + it keeps re-booting by itself. Then thinking like an idiot, maybe all I have to do is just get it updated on line, but nope it won't even do that.
This is my 3rd Tom Tom - All them have had problems, one way or another. I thought this time I would go for the best one they had, the 1005 version and get all the extras. I've even had it hardwired into the car - oh, another £... please sir. All went well for a while, but now it's a complete circular frustration. It don't work properly guys and girls. It's rubbish. I'm fed up with it. I'm going to try on line one more time, then it's "where's my hammer, and where's my bin !!
Then Garmin here I come.
Tom Tom - do you ever listen to your customers ?? nope, don't think so.
02-07-2012 08:26 AM
OK TomTom -time for someone to admit that there is a problem with the 1005 I was forced to update my unit when France decided to change their rules about speed camaras. then my battery stopped working and I have to do a reset each time I power up the unit using my car connection.
Hint, I suspect your software update had a glitch in it. How can I get my unit to work?
Is their anyone out there?
I await your reply.
02-07-2012 10:53 AM
You've mentioned something here that especially irritated me too. When I phoned up to tell them about this, they also tried to get me to jump through various ineffective hoops and when I asked if there was known to be any common problem with battery failure in the Live 1000, she said she had never heard of one.
Clearly this is a widespread problem. It's not just a faulty batch, it seems to be most of them. I'll be going back to the shop with my second one later. I'm going to ask them if they can change it for a Garmin, but I'm guessing not.
I will be spreading the word about this faulty model as much as I can on review sites, message boards and amongst friends and colleagues. I'm pretty sure that'll cost Tomtom quite a few thousand, maybe if we all do this, they'll stop ignoring us.