31-05-2012 11:53 AM
A mandatory software update is available for some TomTom models. Please install this software so your TomTom device will operate as expected.
If you haven't already installed MyTomTom on your computer, go to tomtom.com/getstarted.
MyTomTom opens and starts downloading the update. Do not disconnect your device until it has finished the installation and has restarted. The installation will take at least five minutes, depending on the speed of your internet connection.
Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.
It's generally not possible to get a GPS position while indoors, so take your device outdoors in clear view of the sky. Getting a satellite position for the first time after installing the update could take up to five minutes.