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Neophyte Explorer
lsebek
Posts: 7
Registered: ‎14-01-2012
Location: Canada
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Downloading the new version that My Tom Tom tells me is available (Version 12.035)

I have a Go 2505 and when I connect to My Tom Tom, I get a message that there is a download waiting for me and eventually, it tells me that the download is something called "Version 12.035".  I select the itemn & click on the download button but nothing seems to happen.  The next time I connect to My Tom Tom, I get the exact same messageLooking at "About my device" on the untiu, it appears that I am running version 11.037.920860.74 and my Map version is v890.4221.  What is the proper procedure for downloading V12.035?

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Zsolt
Posts: 19,380
Kudos: 2,135
Solutions: 512
Registered: ‎16-10-2011
Location: United Kingdom

Re: Downloading the new version that My Tom Tom tells me is available (Version 12.035)

- Try to disable your antivirus and firewall, use Firefox (or Opera, or Google Chrome), and make sure that your computer is not going into stand-by or similar.
- Clear the cache before each update attempt. Also could do a soft reset before and after the update.
- Make sure you have the latest Adobe Flash Player and Java installed.
- Make sure you have all the latest updates and hotfixes/patches to your OS.
- In case the device looks like hung during the update or the counter stopped, just leave it. It will be fine in a few minutes.
- Check your network connections, make sure that the TT's network adapter is enabled
- Try to uninstall and re-install the MyTomTom application
- Try to use a USB port on the mainboard, rather than a USB hub (desktop PC)

- In case it is not working with Firefox, try other browsers (Opera, Google Chrome)

- Any further issue: Try it on another PC, try it with different USB lead...the shorter the better (below steps are Windows specific)
- Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers
- Remove the MyTomTom application and run CCLEANER (will remove your history, cookies, etc by default)

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Neophyte Explorer
lsebek
Posts: 7
Registered: ‎14-01-2012
Location: Canada

Re: Downloading the new version that My Tom Tom tells me is available (Version 12.035)

Tried all of those ideas but still no luck...

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Stefan
Posts: 4,930
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Registered: ‎06-03-2011

Re: Downloading the new version that My Tom Tom tells me is available (Version 12.035)

Try to change the internet port number in the myTomTom application:

 

  • Close the internet browser;
  • Click on the myTomTom icon in the system tray;
  • Go to settings;
  • Click on the tab connections;
  • Click in the field with the number 4000;
  • Change the number to 4001 or 5000;
  • Click on save settings;
  • The myTomTom application will close and restart automaticly;
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Neophyte Explorer
lsebek
Posts: 7
Registered: ‎14-01-2012
Location: Canada

Re: Downloading the new version that My Tom Tom tells me is available (Version 12.035)

Thanks for getting me thinking onin the right direction.  It turned out that I was making two errors when I attempted to download the update:

1) I was trying to perform the download usinog Safari and Chrome instead of the latest version of Firefox

2) I needed the latest version of Adobe Flash Player in Firefox from:  http://get.adobe.com/flashplayer/

 

After I used those changes, I was able to perform the download and install without any further difficulty:smileyhappy:

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