Hello world,
since the German customer support does not reply to e-mails nor entries in the German support forum I give it a try in the English one.
Please understand this entry as a warning to all in terms of TomTom bargains and customer support - I missed them both:
This is my story:
I bought a refurbished Go Live 1005 device from the original TomTom website, since it seemed to be a good value-for-money ratio (189 EUR). It should have come with a free 2 year subscription for the Live Services...
What I got was a device with expired Live Services and a map dated 1/2011. In Germany the legal period for returns is 14 days after purchase for mail orders, but I wanted the device, so I contacted TomTom support by email.
Unfortunately nothing happend apart from an automatically generated e-mail suggesting to get the GPS fix. Not helpful at all. No other reaction to e-mails or forum entries...
I started investigating my problem an figured out that this is a common issue with the refubished units. Especially the map issue is something the German website conceals - it says there is a map update guarantee for new TomToms. No hint (not even in small print in the footer line) that it does not apply to refurbished devices (might be a translation thing, but "new" is a bit ambiguous).
Result and warning to everybody:
- I didn't get the 2 years Live Services, which is -strictly speaking - a violation of the sales contract.
- Since the map is old TomTom offered to buy a new map for 70 Euros. In total the refurbished device with the most recent map would cost 260 EUR. A NEW device with recent maps and no Live Service problem is currently available at 249 EUR from Amazon Germany - what a great deal...
- The customer service does not exist!
Finally, I could have missed a great deal of annoyance and could have saved money if I had not bought from the TomTom webshop!!!
Hopefully this helps everybody to reconsider to buy a refurbished unit from TomTom.
