Novice Explorer
Posts: 5
Registered: ‎01-05-2012
Location: United Kingdom

Device won't connect

When I connect me device to my computer, it doesn't connect to tomtom and therefore won't allow me to install any updates. I have tried rebooting my device until I hear drum sound but no joy. I have also tried to uninstall and then reinstall get started home support on computer.

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Posts: 4,930
Kudos: 1,040
Solutions: 222
Registered: ‎06-03-2011

Re: Device won't connect

The newest generation of navigation devices require the myTomTom Support Application to be installed, if not already done, download and install the myTomTom Support Application from the TomTom website:

TomTom Latest News - YouTube <> TomTom KeyNote Presentation 2013 - YouTube

Quick Travel Buttons

Navigation System - TomTom GO 500 (2013)
Driving with TomTom ~ Service and Comfort is our secret ~


LifeTime Traffic (Smartphone)
LifeTime Maps (Europe)

MyDrive Connect Support Application
TomTom Discussions - User Agreement

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New Traveler
Posts: 1
Registered: ‎08-12-2013
Location: United Kingdom

Re: Device won't connect


not the best answer but -


Try a different computer


I tried on my laptop for hours and finally gave up. Tried on my desktop and bam - worked first time! Both windows 7 with firefox so it must be a USB issue.

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