GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[Gert]

I know that sounds a bit ridiculuos but could anybody tell me how to contact TOMTOM by email ? I am not able to find  link to the contact adress and on the support page a am caughth in an endless loop without any hint.

Thanks for help - I can't believe that TOMTOM cannot be contacted by email (?)

Gert

[Lupus1 Elite Voyager · Accepted solution]

Hi Gert,

to contact TT's customer service please go to their support page. I've done the following guide using the UK page but you can change any time to your own countries support page if you'd like to.

http://uk.support.tomtom.com

On that page click on "Contact us" and afterwards select your device. After having selected your device you should be shown the possibilities to contact them by either e-mail or phone them or to chat with them in some cases.

Regards

Lars.

[Gert]

Thanks !

I was on the same procedure as described - but did not catch the link to the email/phone section (it is not underlined as all other links on that page...)

regards

Gert

[sallor225]

They seem to have changed their support so it better targets different device users. It is a bit more work but should yield better support.

Nice work Lars!

[kuerten]

Nice and complete information.  That would answer all followup queries.

[Huguette]

Gert,

When you say, identify your devicce, do you mean the phone (iPhone 3) or TomTom licence?

[Dice]

I am having the same trouble. They obviously don't want to be contacted.

[sallor225]

Use your serial number.

[bushpig]

For some reason TT aren't answering their phones, and you cant email them either, this GPS signal cockup is taking presidence......!!

[Lupus1 Elite Voyager]

Hi,

why can't you e-mail them? That should be possible at least. Only it'll take up to 5 days until you'll get an answer. To email them just click on the part "e-mail us" and then on "send a new email". Then a new window should be opening to enter the problem description and the possibility to attach files. After clicking on send there it should be sent.

Also I've heard from users that they tried it just multiple times to phone them until it worked but sometime they got through.


Regards
Lars.