GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[sgtlamb]

Regardless of battery or software/firmware problem, there is obviously a problem.  I'm sure the engineers at TT are aware of this and is pulling their hair out trying to fix.  Tomtom should have done the right thing and admit to the problem or uninformed users like myself will keep on buying these defective product.  As for my part, I have asked for a refund instead of a replacement.  Hopefully, this will get their attention.  We'll see how it goes. 

[big]

Agreed -- there is a problem. At least I *hope* they are trying to fix it.

[Rouski]

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big wrote:

Agreed -- there is a problem. At least I *hope* they are trying to fix it.

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TomTom is aware of the problem. They can issue a mass recall and go Bankrupt, or thy can keep sell Defects and keep replacing them with more of the same as they fail. Most people will eventually give up and go away.

Why bother to pay Software Engineers to develop updates and fix bugs, when they can lower the Price and keep selling the same Crap. Give it a new product number and sell it in a Different country as New and Improved at full price.

Waiting for the Flood of unsuspecting buyers to end up here on the Forums, looking for answers from someone other than TT Cust. Serv. Why Is That??? A: TomTom don't have to pay us.............They win again.

[jB]

Well, count me into the group of TomTom 2505 Dead Battery owners. It doesn't hold a charge even for a second. Unplugging it results in an instantaneous black screen, then a cold reboot next time I plug it in and turn it on. It's as if the battery isn't even there anymore. My old TomTom One 130 is still running perfectly, silly me for thinking that the new models would be just as good.

What really worries me is that even though I am getting it exchanged, I had to send it back across Canada via FedEx for a cost of $39 for shipping. I've heard of people getting damaged TomTom's back (mine was pristine) or having them fail with the same problem weeks later. I seriously can not afford to spend that much money over and over again in shipping.

Unfortunately, I think I will spend my money on a Garmin next time it breaks, rather than shipping it back for another defective unit. I feel so betrayed that there has not been any admission that there is a known problem with these units. I’ve had the unit for about 5 months, and until now I’ve been very happy with it. My friend just bought one, and I am going to tell her to return it right away before she gets the same problem.

[Rouski]

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big wrote:

 

A few thoughts about this: It does not appear the batteries themselves are dying -- far from it. They are charging fine, the charging circuit is working (i.e. light changes from orange to green) and the diagnostic screen reports a charged battery. And, if as you note the units are dying out of the box, then it wouldn't be from exceeding any charge limit.

On the other hand, a software update comes out and suddenly there are a whole slew of failures. To me, it points to a software problem.

Can I prove it? Absolutely not. It could be something else. But there is strong circumstantial evidence.  

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If the unit will not power up on battery its considered Dead. Charging results in what's called "Short Cycling" another indication of failure. IS the battery level indicated on the Diagnostic screen Accurate? Have you connect a Volt Meter to the battery and compared the readings? Have you done a Load Test to determine the Ampere/Hour readings?

I would greatly appreciate this information being posted here. It would solve the mystery.

[big]

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Rouski wrote:

If the unit will not power up on battery its considered Dead. Charging results in what's called "Short Cycling" another indication of failure. IS the battery level indicated on the Diagnostic screen Accurate? Have you connect a Volt Meter to the battery and compared the readings? Have you done a Load Test to determine the Ampere/Hour readings?

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A voltage test would be pretty useless. A test under load would be useful. Of course, I'm not opening my unit and thus voiding the warranty just to check. I suspect it's a software issue since the shutoff is instantaneous -- even a dying battery would contain enough power to cause a fade out for a second or two.

But you know what? I don't care if it's the battery, the related chips or a firmware issue. It's not my problem to find that out -- it's TomTom's. All I know is the unit is dead. The root cause is an academic debate but not an issue which makes a real difference to anyone here.

[sodtom]

I assume this is not battery related - why? Because when in a faulty GOLIVE 1005 device you switch it to "flight mode" the device works again fine - naturally without any connections

[Jamie75]

i'm on on 2nd 2505 and still have the same battery problems....calling TomTom again tomorrow

[Mjoyce21]

Add me to the list with the battery problem... worked fine until one day all the sudden it would not hold a charge for even a second... What is the support number I should call? 

[sgtlamb]

Tomtom finally agreed to refund for my second 2505.  I'm sending it back tomorrow via UPS.  Not sure what to get after this.  Both Garmin 3970LMT and Tomtom 2505TM (top model at the time) have given me much trouble.  The Garmin was loudsy as a navigation device, and of course Tomtom with this battery problem.