GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

[JJF]

This Device has been a disappointment since day 1.  Not only was it incredibly expensive, but after only 5 months of use, the unit is turning of every time my car charger becomes dislodged.  Support is very  unhelpful basically blaming me, and telling me they can not troubleshoot the device because it does not show up as a drive on my computer.  I don't recollect this device ever showing up on my computer, which was another complaint, the lack of ability to customize this device through downloads.  I understand why Best Buy stopped carrying this model, and I hope I can get further with them on this issue than I did with the TomTom Support woman who was busy talking down to me.  This is my 4th TomTom device, and I depend heavily on it, but after the angst I just received, I believe Google Navigator  is in my future.

[dazza24]

hi just a thought you havent got it set to power down when external power lost have you  

settings=battery saving-  make sure the "device stays on when external power is lost" is checked

[JJF]

it is checked. it worked fine until today. thanks though.

[dazza24]

shame worth a try though,sorry to hear about your experience with tomtom.have they offered you any direction (exuse the pun)as to what steps to take if the battery is faulty

[JJF]

I agreed to let it charge overnight on my pc. support lady told me car charger only maintains current charge, and will not actually charge the unit. funny, it worked for 5 months. I don't expect it will work. time will tell. maybe i'll get a reply to my support email which I sent while I was on hold for a half an hour, twice. not feeling really good about tomtom right now.

[dazza24]

good luck,keep us all updated if you could

as for the adviser she needs to look at there own site ,the chargers they sell clearly states 

With this spare charger you can be sure your device is always fully charged while you drive. Simply plug the adapter into your vehicle’s power socket for faster charging of any of your USB devices. Compatible with all USB, mini and micro USB devices.

now how can they fully charge if there only maintaining current charge 

[JJF]

thank you

[JJF]

After charging the unit overnight, the result is the samae.  I called TomTom Support this morning and they were very helpful this time.  They immediately agreed to swap out the unit.  I'm thankful I finally got to deal with a professional.

[dazza24]

hi glad to hear you all sorted ,its a shame you sometimes have to call them a few times to finally get through to a employee that wants to help ,how much easier it would be if they were all helpfull.

[big]

They agreed to swap mine out too, but it's just sitting at TomTom since last month because they have no replacements to send! So now I have nothing at all... thanks, TomTom.