17-04-2012 02:16 PM
why is the voice recognition so shoddy??? its definitely tomtoms software, because the voice commands for other car functions work just fine, but the tomtom can't understand basic street address or simple names of business'
not to mention the lackluster poi assortment
22-04-2012 06:10 PM - edited 22-04-2012 06:12 PM
no help eh?
i've got a call in to support guy couldn't help me and elevated it to tier 2 support but they never called me, that was last tuesday....
05-06-2012 10:04 PM
I have the same problem, The voice commands do not work at all. So far it has been totally useless and a huge sourse of frustration. Never understands the address no matter how many or how fast or slow or how loud or soft I speak.
I was connect to tomtom techn help and after 20mins realized the person new less then I did about the device.
Wonder if anyone else with a Mazda has the same issue.
06-06-2012 12:54 AM
yes, but complain to mazda, to your dealer, go to mymazda.com file complaints there, find anyone you can with this gps module and have them do the same, tomtom wont do anything till mazda wields the ban hammer on them
27-06-2012 05:24 AM
I had better luck w/ voice commands by using the 'microphone' icon on the NAV screen, left side than using the 'SPEAK' button on the steering wheel.
I just posted this to mazdaforums:
2. Voice Recognition - here i got a little further. TomTom Customer service said the best bet is to call them when i'm in the car so they can hear how i'm giving my commands. I will do that if i have any more issues.
What helped was using the 'MICROPHONE' icon on the touch screen -vs- the 'SPEAK' button on the steering wheel.
* Using that ICON directly - i just got 3 out of 4 attempts.
* AND it asked me if it interpretted me correctly!
* Then i was able to say 'drive to favorite', it then showed me my favorites w/ numbers listed, it then asked which # i wanted or to 'page down'.
I also found good reference guide which i think is more thorough than the one provided in the glove box (i have to verify this) - so FYI: http://download.tomtom.com/open/manu...E-RG-en-us.
Full 'mazdaforum' post: http://www.mazdaforum.com/forum/mazda-cx-5-54/any-
Hope it helps.
I'm going to do some more experimenting. Also go back and compare the steering wheel differences. I don't know. does one invoke TomTom recognition while the steering wheel method do something differently? I can't imagine it'd be different SW??
27-06-2012 06:36 AM
Thanks for your post.
I tried your suggestion. I was able to get some address to work. Most strangler the address they give on the screen as an example, Flynn St, in Riverside Ca., but very few others.
I really think the problem has to do with problem with the level of the microphone going into the TomTom. This having to do mainly with an impedance problem, The mic being too low of impedance for the TomTom unit, hence distortion occurs and the unit can not understand anything. Mine keeps popping into the red and on words that hit hard such as St. Or 5 or anything that is sibilant in sound will set if off into distortion.
As you have said the other functions on the Mazda side work quite well. Do me a favor and bring this up to the TT customer service people when you speak with them. I have reported this to Mazda management as well.
Thanks for your link also.
28-06-2012 01:39 AM
i would have agreed with you about the microphone levels partially, because mine goes in to the red regularly, but my wifes cx5 doesn't go into the red very often, most often green occasionally yellow, rarely red, but it still doesn't understand either of us any better than my cx5 does
19-08-2012 12:01 AM
My Mazda dealer "checked" the voice commands and stated that there was no problem with using voice commands for directions. I questioned the statement and the service supervisor tested the system and agreed that voice ommands were not operating. The dealership was unable to offer any solution.
After numerous attempts to fix the NB1 voice control, TomTom Australia informed me that " Automatic Speech recognistion feature is not fully available in Mazda NB1 navigation system. This is the reason, the device does not recognise all the addresses when the address is given through Speech recognition (voice control) feature.
We are working on this issue and soon we will release a new application version which should recognise all the addresses when inputed through Speech recognition feature."
It seems remarkble that neither TomTom nor Mazda were actually aware of this problem before releasing the CX5.
20-08-2012 07:41 PM
That is very interesting. Not two weeks ago TomTom here in US recommended Mazda replace my unit as they thought it was not working correctly. I will have to let Mazda know about this.