31-05-2012 04:13 AM
We have a in-dash (removable) TomTom Eclipse II in our 2011 Subaru Forester. When we bought the car a year ago, we synched one of our phones to the unit - that was a Nokia phone through AT&T. Recently, we have upgraded our cell phones to the Samsung Galaxy S Captivate smartphone (with GPS, WiFi, Bluetooth capability, and data plan all active on it).
We are unable to connect this new phone to the TomTom following the screen prompts. So we deleted the connection of the old cell phone and tried again to connect the new one following the prompts on the screens. That did not work, so we thought, okay, it's been a month or so since we hooked up to our computer for any updated applications - let's do that. Connected to the computer, updated all applications and files and our TomTom unit is completely up to date. We've tried yet again to connect the phone, only to still have it not recognize our phone. This is very frustrating!
Can anyone help us????
Stacy & Carter
01-03-2013 01:02 AM
Check the Phone Compatiblility List to see if your phone is on it. If it's not, then either it's not compatible with your TomTom or the phone is so new they haven't had a chance to test it yet.
If your phone is relatively new and it's not on the compatibility list, you may just need to wait a short while for an update to be released.
01-03-2013 10:39 AM
Its not realy a Problem with your TomTom-Unit, but with your Radio-Unit. For example in my Car it is a Carminat TomTom where the Radio-unit is a Philips Radio-Sat. Therefore you must wait until the radio-manufacturer publish a new firmware for the radio (Pray to God, that ever comes one ). Ask your Car-Dealer, because it depends to the bluetooth-Unit in your Radio.
It is a pain with the new Smartphones and their energy-saving features, especially the bluetooth energy saving method "PARK".