23-02-2012 12:52 PM - edited 23-02-2012 12:52 PM
If you connect your device to MyTomTom you should get a speed cam removal for France if it hasn't already happened.
23-02-2012 01:34 PM
23-02-2012 04:06 PM
Well thanks very much Jürgen (staff). The ingenious solution is to remove all the information and replace it with an empty file. "Chapeau!" as we say in France or "Hats off" if you prefer English
I am not able
I suggested earlier that it was not beyond your technical ability to fix the problem for all users in France (maybe I am wrong about that, but if I am why not just tell me and all the others?). I simply wish to be in conformity .with French law and need your help with that. I also think you have a duty to help all your customers and understand from friends that other suppliers have done exactly that.
You said on January 10th
We are working hard on a new service to warn of "zones dangereuses" in France. Unfortunately we can not give any estimate on a timeframe at this point. We'll update this thread as soon as we have more information.
I see no update yet...
23-02-2012 05:20 PM
Of course I understand "chapeau".
If you have a Carminat LIVE, then you need to connect to TomTom HOME. MyTomTom will not see your SD card. That should also solve the issue with renewing a subscription.
To check whether the speed camera alerts are disabled you can run a demo route. You can try an A-B route in Orléons from Avenue do Paris 1 to Rue du Faubourg Saint-Jean 1. If you then demo the route and get no speed camera warning, the warnings have been disabled. There's also a video at the bottom of this FAQ: www/tomtom.com/15819.
Unfortunatelly I still haven't received any information on the new service. Once I get any new information I will update FAQ www.tomtom.com/5565 (English is www.tomtom.com/5560) and have the system send a notification to all subscribers of that FAQ. So I suggest that you subscribe to that FAQ (if you haven't already done so).
23-02-2012 09:49 PM
I was thinking that my problems of some speed camera (not all) which are still indicated, in particular one camera on my way from work to home where solved with the App release 11.31 but unfortunately it is not the case. The speed camera alarm is off, but some cameras are indicated, why, is it so much complicated to deactivate this function ?
The test way which is wrong is from Toulouse, Rte de Launaguet (anywhere) to Toulouse, rte d'Albi (anywhere), a speed camera is indicated 1.2 km before the arrival.
Yesterday i had 24 elements (Speed Camera Europe) to upload, i've uploaded and installed them (GPS uptodate) and today, the same way again 24 elements avalaible, i've uploaded and installed them but the problem is still present. Is it normal to have so much elements to update ?
24-02-2012 09:32 AM
Well said paxetamor, come on TT lets see what you are made of!
Maybe if there was something in it for you like Tripadvisor, etc, we would see more energy. If something isn't done soon I shall not be a future customer of TT.
24-02-2012 09:33 AM
I'm sorry if I offended by giving two language versions...
I'm very happy with your reply and will try again to put my SD card in Mytomtom but, as your colleagues who have tried to help me already know, this has not so far proved effective.
I hope whoever is working on the new service can speed up a bit (ho ho) and let you and us have a solution soon. Can I help you encourage them? I want to help Tomtom (and Renault) avoid the embarrassment of supplying services which the French Government has recently decided to make illegal. That is my main reason for continuing but I also want to be sure I personally am protected.
24-02-2012 10:15 AM
I just checked your email correspondence that you had with us. Since this didn't lead to a solution of your connectivity issue it's perhaps best to solve this over the phone. If you can update your MyTomTom profile with a phone number I'll ask someone from the French team to contact you.