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New Traveler
vichudds
Posts: 1
Registered: ‎13-06-2013
Location: United Kingdom

No Maps Founds - Renault Clio

My in built Tom Tom on Renault Clio, has suddenly decided it has no maps found.  I have read on other forums about updating the card, but I am not sure what I can do with the card.  persumably some computers have the ability to take a memory card,  but none of ours do.   I have talked to many other car owners with in built sat navs and they all say they have never had to download anything to the satnav.   So how can I get my sat nav to work?

 

Thankyou

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Zsolt
Posts: 21,090
Kudos: 2,367
Solutions: 551
Registered: ‎16-10-2011
Location: United Kingdom

Re: No Maps Founds - Renault Clio

Try to give them a call:

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

or

020 7387 5444

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Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Staff
MikkoK
Posts: 3,755
Registered: ‎24-01-2013
Location: Netherlands

Re: No Maps Founds - Renault Clio

Hi vichudds,

Welcome to the forum!

You do need an SD card reader for your computer to be able to update/restore your device. They are available as accessories at most electonic retailers. There's one also available at our webshop at http://www.tomtom.com/en_gb/products/accessories/maps-and-sd-cards/carminat-tomtom-sd-card-reader-9M...

As you haven't updated your device before I would join Zsolt in advicing you to contact Customer Service for further assistance.

Cheers, Mikko
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